Contacts Travel Code

Our website is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Product or service, a secure window will open with the payment page of the TipTop Pay processing center, where you need to enter your bank card details. For additional cardholder authentication, the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server to undergo additional identification. For information about the rules and methods of additional identification, please check with the Bank that issued your bank card.

The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of confidentiality and security of payment, for this purpose the most current methods of verification, encryption and data transmission through closed communication channels are used. Bank card details are entered in a secure window on the TipTop Pay payment page.

In the fields on the payment page you need to enter the card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.

CVV2/CVC2 is a three-digit security code located on the back of the card.

Next, in the same window, the page of your issuing bank will open to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, you should contact your issuing bank.

3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. Allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.

TipTop Pay processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transfer of information occurs through closed banking networks that have the highest level of reliability. TipTop Pay does not share your card details with us or other third parties. For additional cardholder authentication, the 3-D Secure protocol is used.

If you have questions about a completed payment, you can contact the payment service customer support service by email support@ cloudpayments .kz .

The personal information you provide (name, address, telephone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.

The security of processing Internet payments is guaranteed by TipTop Pay Kazakhstan LLP. All transactions with payment cards occur in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, specialized online card payment security technologies are used; data processing is carried out on a secure high-tech server of the processing company.

Payment with payment cards is safe because:

• The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since this data is not stored on the authorization server and cannot be stolen.
• The buyer enters his payment information directly in the TipTop Pay authorization system, and not on the online store website, therefore, the payment details of the buyer’s card will not be available to third parties.

When making online payments using payment cards, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems:

1. The consumer has the right to refuse the goods at any time before its transfer; after the transfer of the goods, the refusal must be issued within 14 days;
2. Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
3. The consumer does not have the right to refuse a product of proper quality that has individually defined properties if the specified product can be used exclusively by the person purchasing it;
4. If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer no later than ten days from the date the consumer submits the corresponding demand.

To return funds to a bank card, you must fill out the “Application for Refund,” which is sent upon request by the company by email, and send it, along with a copy of your identification document, to [email protected] .

Refunds will be made to a bank card within 21 business days from the date of receipt of the “Application for Refund” by the Company.

To return funds for transactions carried out with errors, you must submit a written application and attach a copy of your identification document and checks/receipts confirming the erroneous debit. This application must be sent to [email protected] .

The refund amount will be equal to the purchase amount. The period for consideration of the Application and return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays/weekends.

• the bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing bank;
• There are not enough funds to pay on your bank card. You can find out more about the availability of funds on your payment card by contacting the bank that issued the bank card;
• The bank card details are entered incorrectly;
• Your bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.

For questions regarding payment using a bank card and other issues related to the operation of the site, you can contact the following numbers: + 7 771 766 81 80